Secrets of Blissful Marriage
Is your spouse your favorite customer?
When I first ventured into the working world I landed a job that required a great deal of customer service.
There were some valuable lessons I learned on the job that I now use at home.
Those who work in customer service are taught that when a customer has a complaint, that we should first listen to them.
We are often tempted to try to solve their “problem” before we even hear them finish telling us why they are upset.
If we listen to their whole story, sometimes that in itself satisfies them. They just needed to let off a little steam.
The second step in good customer service is to acknowledge the problem and to be genuinely sorry that everything did not go as they expected.
A simple, yet sincere apology satisfies many situations.
Only after we have fully heard the complaint and have acknowledged their suffering can we truly offer them some sort of compensation.
In many cases if you ask a customer how they would like the situation remedied, they will offer a solution that is both very fair and will have them very satisfied.
The next time your mate comes to you with a complaint, don’t butt in, but fully listen to him or her.
Understand and express sympathy for the hurt feelings.
Ask him or her what you can do for them to make them feel better.
If you want your beloved to keep coming back, treat them like they are your number one customer.
1000 Questions For Couples
Michael Webb is the world’s best known romance expert. He has written over a dozen books on relationships and has appeared on over 500 TV and radio shows. He is founder of the extremely popular www.TheRomantic.com — and husband to Athena for over 20 years……Read More!
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Hello…Able
Thank you for your comment….However, the credit goes to Michael Webb the Author who wrote that Article about Blissful Marriages.
I posted it from a newsletter that he sends to his subscribers. He is publishes articles about his experiences as a husband with a loving wife who shares they life story.
Such marriages are rare in these modern and hard times in which we Live.